HEATING SPARES SEPCIALISTS – DELIVERY TERMS
Our regular method of delivery is by City Link or Royal Mail Recorded Delivery depending on size and weight for which the following terms and conditions apply:
The customer may only return products to Heating Spares , and receive a
credit or refund, on the following conditions:
Standard Delivery Rate: £6.00 for next day.
Not all items listed on this website are carried in stock and in the event of a part not being available for immediate dispatch you will be contacted with a lead
time from the manufacture , normally 2 to 3 days.
All orders accepted by 3pm Monday to Thursday are dispatched same day and would normally be delivered within 24 Hours.
All orders received by 3pm on Friday are dispatched on Friday and delivered by the following Monday, unless
Saturday AM service is requested, in which case delivery will be by midday the following Saturday.
All orders received after 3pm on a Friday will be processed on the Monday morning.
In the case that the delivery is not possible due to there being no person present at the address to sign acceptance of delivery,
the carrier will request a new delivery date from the customer and an Aborted Delivery charge of £10.00 will be charged to the customer if repeated failed delivery.
The following exceptions apply: For deliveries and transport cost to Non-Mainland UK, Scottish Highlands, Northern Ireland,
Europe and the rest of the world, please contact us.
Customers must refuse acceptance of delivery of parcels which appear damaged.
(i) The Customer may only return product to Heating Spares for a refund or credit
with the prior consent of Heating Spares.
(ii) Return must be made within 30 days of the date of delivery (as stated on
the delivery documentation).
(iii) Products must be returned to Heating Spares in their original condition and
packaging and in a condition which will enable them to be immediately fit for
re-sale. The Customer must state the relevant Heating Spares order number and
invoice details on the Heating Spares, enclosing it with the product
(or other proof of purchase).
Where specific instructions appear in this web site or with any product
regarding its return to Heating Spares, the Customer must follow such
If the Customer does not quote invoice details or the Heating Spares order
number, as on the original despatch note, the credit will be based upon the
lowest sales price.
For products returned due to Customer error or no longer required and returned
in accordance with (i) - (iii) above a re-stocking charge of 25% of the invoice
value, subject to a £5.00 minimum, will be applied.
Where the Customer returns products to Heating Spares not in accordance with (i)
-c above (for example, after 30-days from the date of despatch and in an unfit
state) Heating Spares will refuse delivery or may apply a re-stocking charge which
relates to the actual cost of reprocessing (subject to a minimum 25% of invoice
value and a £5.00 minimum).
This returns policy excludes Printed Circuit Boards, non-catalogue products and
specially manufactured products.
All products are returned to Heating Spares at cost to the Customer and at the
Customer's risk. Heating Spares accepts no responsibility for any loss of or
damage to them or any items received by Heating Spares with them.
Products to be returned to Heating Spares should be adequately packed and
despatched freight prepaid, clearly labelled to:
Wessex Trade Centre
Old Wareham Road
Tel:01202 718660 Fax: 01202 718661