Heating Spares Specialists Ltd
Unit 12
Wessex Trade Centre
Old Wareham Road
Poole
Dorset
BH12 3PQ
Tel: 01202 718660
E-Mail
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The customer may only return products to Heating Spares Specialist Ltd , and receive a
credit or refund, on the following conditions:
(i) The Customer may only return product to HSS Spares for a refund or credit
with the prior consent of Heating Spares Specialist Ltd.
(ii) Return must be made within 30 days of the date of delivery (as stated on
the delivery documentation).
(iii) Products must be returned to Heating Spares Specialist Ltd in their original condition and
packaging and in a condition which will enable them to be immediately fit for
re-sale. The Customer must state the relevant HSS Spares order number and
invoice details on the Heating Spares Specialist Ltd Customer Returns Form, on the rear of the
despatch note , enclosing it with the product
(or other proof of purchase).
Where specific instructions appear in this web site or with any product
regarding its return to Heating Spares Specialist Ltd, the Customer must follow such
instructions.
If the Customer does not quote invoice details or the Heating Spares Specialist Ltd order
number, as on the original despatch note, the credit will be based upon the
lowest sales price.
For products returned due to Customer error or no longer required and returned
in accordance with (i) - (iii) above a re-stocking charge of 25% of the invoice
value, subject to a £5.00 minimum, will be applied.
Where the Customer returns products to Heating Spares Specialist Ltd not in accordance with (i)
-c above (for example, after 30-days from the date of despatch and in an unfit
state) Heating Spares Specialist Ltd will refuse delivery or may apply a re-stocking charge which
relates to the actual cost of reprocessing (subject to a minimum 25% of invoice
value and a £5.00 minimum).
This returns policy excludes Printed Circuit Boards, non-catalogue products and
specially manufactured products.
All products are returned to HSS Spares at cost to the Customer and at the
Customer's risk. Heating Spares Specialist Ltd accepts no responsibility for any loss of or
damage to them or any items received by Heating Spares Specialist Ltd with them.
Products to be returned to HSS Spares should be adequately packed and
despatched freight prepaid, clearly labelled to:
Heating Spares Specialists Ltd
Unit 12
Wessex Trade Centre
Old Wareham Road
Poole
Dorset
BH12 3PQ
Tel: 01202 718660
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