HSS Spares Ltd Terms & Conditions

The customer may only return products to HSS Spares Ltd , and receive a credit or refund, on the following conditions:

(i) The Customer may only return product to HSS Spares Ltd for a refund or credit with the prior consent of HSS Spares Ltd.

(ii) Return must be made within 30 days of the date of delivery (as stated on the delivery documentation).

(iii) Products must be returned to HSS Spares Ltd in their original condition and packaging and in a condition which will enable them to be immediately fit for re-sale. The Customer must state the relevant HSS Spares Ltd order number and invoice details on the HSS Spares Ltd, enclosing it with the product (or other proof of purchase).

Where specific instructions appear in this web site or with any product regarding its return to HSS Spares Ltd, the Customer must follow such instructions.

If the Customer does not quote invoice details or the HSS Spares Ltd order number, as on the original despatch note, the credit will be based upon the lowest sales price.

For products returned due to Customer error or no longer required and returned in accordance with (i) - (iii) above a re-stocking charge of 25% of the invoice value, subject to a £5.00 minimum, will be applied.

Where the Customer returns products to HSS Spares Ltd not in accordance with (i) -c above (for example, after 30-days from the date of despatch and in an unfit state) HSS Spares Ltd will refuse delivery or may apply a re-stocking charge which relates to the actual cost of reprocessing (subject to a minimum 25% of invoice value and a £5.00 minimum).

This returns policy excludes Printed Circuit Boards, non-catalogue products and specially manufactured products.

All products are returned to HSS Spares Ltd at cost to the Customer and at the Customer's risk. HSS Spares Ltd accepts no responsibility for any loss of or damage to them or any items received by HSS Spares Ltd with them.

Products to be returned to HSS Spares Ltd should be adequately packed and despatched freight prepaid, clearly labelled to:

HSS Spares Ltd
Wessex Trade Centre
Old Wareham Road
Poole
Dorset
BH12 3PQ
Tel:01202 718660 Fax: 01202 718661